At Lili Peptides, customer satisfaction is important to us. This Refund and Returns Policy explains how return requests, refund requests, and order-related concerns are handled.

Please review this policy carefully before making a purchase.

Return Eligibility

Refund Requests

Refund requests may be considered in accordance with this policy and applicable laws.

Approval of refunds may depend on:

• Product condition
• Order status
• Shipping status
• Nature of the reported issue

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact our support team as soon as possible.

Providing photographs and order details can help expedite the review process. Where appropriate, replacement or refund options may be offered.

Non-Returnable Items

Certain products may not be eligible for return due to safety considerations, product integrity concerns, regulatory requirements, or product condition after delivery.

Please contact support for questions regarding specific products.

Refund Processing

Approved refunds are generally processed using the original payment method whenever possible.

Processing times may vary depending on payment provider, financial institution, and order circumstances.

How to Request Assistance

For refund or return inquiries, please contact our customer support team through the Contact Us page.

To help us assist you efficiently, please include:

• Order number
• Relevant details
• Supporting documentation when available

Policy Updates

Lili Peptides reserves the right to modify this Refund & Returns Policy at any time. Updated versions will be published on this page.

Contact Us

If you have questions regarding this policy, please contact our support team at contact@ezpeptieds.lilipeptides.com.